Terms of Service

Service Policy | Meliivia

I. About Our Products

Meliivia is dedicated to providing home products that combine aesthetic value with practical functionality for users around the world. Every item we present undergoes rigorous design deliberation and material selection, aiming to bring comfort, order, and lasting visual pleasure to various living scenarios.

We understand that home is not merely a carrier of function, but also an extension of personal taste and lifestyle. In product development, Meliivia consistently focuses on proportion, texture, durability, and environmental integration, striving to ensure that each product demonstrates its appropriate presence in daily use. We do not provide detailed descriptions of individual items, but we commit that all listed products meet the brand's own quality standards and undergo necessary inspections before dispatch.

Product information—including dimensions, materials, care instructions, etc.—is marked on the corresponding pages of our official website, www.meliivia.com. If you have questions about the suitability or maintenance details of a particular product category, you are welcome to reach out to us at customer@meliivia.com for objective and detailed reference advice.

II. General Terms of Use

Accessing and using the Meliivia official website (www.meliivia.com) and purchasing products through it constitutes your acknowledgment that you have read, understood, and agree to comply with all terms set forth in this Service Policy. These terms form a binding agreement between you and Meliivia regarding website usage and product purchases.

We reserve the right to amend this Service Policy in response to business developments or legal requirements. Any updates will take effect immediately upon publication on the official website. We recommend that you review this page periodically for the latest information. Your continued use of our website or services after changes are posted constitutes your acceptance of the revised terms.

This Service Policy applies to all visitors and customers worldwide, without geographic limitation. Regardless of your location, placing an order through the Meliivia website signifies your voluntary acceptance of the jurisdiction of this policy.

III. Orders and Contract Formation

When you submit an order and complete payment on the Meliivia website, we will send you an order confirmation email. This email only indicates that we have received your order request and does not constitute final acceptance of the order. Meliivia reserves the right to unilaterally cancel an order under the following circumstances, including but not limited to:

• Insufficient stock or product discontinuation;

• Abnormal order information or suspected fraud;

• Pricing errors displayed on the system;

• Inability to verify payment information or delivery address.

If an order is cancelled, we will notify you promptly via customer@meliivia.com and refund the paid amount through the original payment method within a reasonable timeframe. A formal contract of sale for goods is established when Meliivia actually hands over the product to the carrier and dispatches it.

IV. Pricing and Payment

All product prices listed on the Meliivia website are in US dollars (USD) and do not include shipping fees, customs duties, or other destination-related taxes and fees (please refer to our Shipping Policy for specific shipping fee rules). We make every effort to ensure that prices displayed on the website are accurate, but we cannot rule out the possibility of errors caused by system malfunctions or manual entry mistakes.

In the event of a pricing error, Meliivia will proactively contact you via the email address provided at checkout to discuss solutions (including order cancellation or re-confirmation at the correct price). All payment information is processed through secure payment gateways, and Meliivia does not store any sensitive payment card information.

We only accept payments made through the payment methods designated on the official website. Any unauthorized payment channels or offline transfers will not be recognized by Meliivia.

V. Website Content and Intellectual Property

All content on www.meliivia.com, including but not limited to text, images, icons, logos, page layouts, color schemes, product display photos and videos, and design materials, is protected by international copyright and trademark laws. The intellectual property rights to the above content belong to Meliivia or its duly authorized licensors. No individual or organization may copy, distribute, modify, display, imitate, or use such content for commercial purposes without explicit written permission.

You are granted a limited, non-exclusive, non-transferable right of access solely for personal browsing, product information review, and legitimate purchases. Any use of website content for competitive analysis, data scraping, or automated collection is strictly prohibited. Upon discovery, Meliivia reserves the right to pursue legal action.

If you believe that any content on the website may infringe upon rights or violate regulations, please report it to us at customer@meliivia.com. We will take the matter seriously and investigate it promptly.

VI. User Responsibilities and Code of Conduct

When using the Meliivia website, you agree to:

• Provide truthful, accurate, and complete registration and order information, and keep it updated;

• Safeguard your account login credentials and accept full responsibility for all activities conducted through your account;

• Refrain from interfering with the normal operation of the website in any manner, including but not limited to spreading malware, launching cyber attacks, or misusing feedback channels;

• Refrain from placing orders or contacting us for fraudulent, false, or misleading purposes;

• Comply with applicable laws and regulations of your country and region.

If we have reasonable grounds to suspect that you have violated these rules, Meliivia reserves the right to suspend or terminate your account access and refuse to provide future services, while also retaining the right to report the matter to relevant authorities.

VII. Product Usage Precautions

Meliivia's home products are designed with safety and durability in mind for everyday use. However, each product category has its own applicable usage scenarios and care limitations. To ensure a positive experience and protect your personal safety and property, please observe the following general precautions:

• Read the product labels or care guides on the official website before use;

• Avoid placing products in extreme temperatures, high humidity, or direct sunlight to prevent material instability;

• Clean using mild, neutral detergents and soft cloths; avoid strong acids, alkalis, or abrasive cleaning tools;

• For households with children or pets, adult supervision is recommended during use, especially for items with movable parts or small accessories;

• If a product shows structural damage (e.g., cracks, deformation, looseness), discontinue use immediately and contact customer@meliivia.com for safety guidance.

Meliivia is not liable for any direct or indirect losses resulting from improper use, inadequate maintenance, or unauthorized modification of products.

VIII. Limitation of Liability and Disclaimer

To the fullest extent permitted by law, Meliivia and our affiliates, employees, and agents assume no liability for:

• Order delays, non-performance, or service interruptions caused by force majeure (including natural disasters, wars, strikes, government actions, network failures, power outages, etc.);

• Indirect, incidental, or punitive damages arising from the use or inability to use our website services;

• Delays, errors, or additional charges caused by third-party payment platforms, logistics carriers, or customs authorities;

• Damages to yourself or third parties resulting from failure to comply with this Service Policy or product usage guidelines.

Our total liability, in any case, shall not exceed the actual amount you paid for the order in question. This disclaimer does not apply to personal injury or property damage caused by Meliivia's gross negligence or willful misconduct.

IX. Complaints and Dispute Resolution

Meliivia values every customer's satisfaction. If you have any concerns regarding products, services, or any aspect of this policy, we encourage you to communicate directly with us at customer@meliivia.com. We will assign dedicated staff to verify the situation and provide an initial response within 5 business days of receiving complete complaint documentation.

If direct communication does not lead to a mutually agreeable solution, both parties shall seek to resolve the dispute through good-faith negotiation. Should negotiation fail, either party may seek further remedies in accordance with the governing law clause at the end of this Service Policy.

We recommend that you contact us as soon as possible after a dispute arises, so that we may promptly retrieve order records, shipping tracking, and communication history to ensure efficient handling.

X. Severability

If any provision of this Service Policy is held by a competent court or arbitration body to be invalid or unenforceable, such provision shall be adjusted or eliminated to the minimum extent necessary, and the remaining provisions shall remain in full force and effect, continuing to apply to your relationship with Meliivia.

XI. Entire Agreement

This Service Policy, together with our Shipping Policy, Return Policy, and Privacy Statement as posted on our website, constitutes the entire agreement between you and Meliivia regarding website usage and product purchases. This agreement supersedes all prior oral or written communications, agreements, or proposals. Any waiver of any provision of this Service Policy must be in writing and signed by an authorized representative of Meliivia to be effective.

If you have any questions about any part of this policy, you are welcome to contact us at customer@meliivia.com prior to making a purchase, and we will provide detailed explanations for each item.

GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you shall be governed by and construed in accordance with the laws of Hong Kong.